Effective Date: 1st December 2024

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At The Banyan Tree Learning Center (TBTLC), we are committed to ensuring the security and confidentiality of all payment transactions made on our platform. This Payment and Security Policy outlines the payment methods we accept, the measures we take to protect your information, and the guidelines for using our payment system.

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1. Accepted Payment Methods

1. Online Payments:

   • Payments can be made through secure online gateways such as:

     • Credit/Debit Cards (Visa, MasterCard, etc.)

     • UPI Platforms (e.g., Google Pay, PhonePe, Paytm)

     • Net Banking

   • Payment links will be shared via official communication channels only.

2. Offline Payments:

   • Post-dated cheques can be submitted at the center’s administrative office.

   • Bank transfers to the designated TBTLC account are also accepted. Ensure proper documentation (e.g., transfer receipt) is shared for confirmation.

2. Payment Guidelines

1. Timely Payments:

   • Fees must be paid by the due dates specified in the enrollment confirmation. Late payments may attract penalties or result in suspension of services.

2. Invoice and Receipts:

   • After successful payment, an invoice or receipt will be issued for your records. For online transactions, receipts will be sent via email or WhatsApp.

3. Refunds and Cancellations:

   • Refer to our Refund/Return Policy for details on eligibility and processing of refunds.

3. Secure Payment Processing

1. Encrypted Transactions:

   • All transactions are processed through secure, PCI DSS-compliant payment gateways that use encryption to protect sensitive data like card details and UPI information.

2. Fraud Prevention:

   • TBTLC monitors all transactions for suspicious activity. Payments flagged for potential fraud will be held for review, and the user will be notified.

3. Data Privacy:

   • Payment details are stored only by our trusted payment partners. TBTLC does not store sensitive payment information like card numbers or CVVs on its servers.

4. Payment Issues

1. Failed Transactions:

   • In case of a failed transaction, users should check their bank or payment app for deductions. If the amount has been deducted, contact us with proof of payment for resolution.

2. Disputed Transactions:

   • Disputes or discrepancies must be reported within 7 business days of the transaction date to admin@thebanyantree.online or +91 99209 17127.

5. User Responsibilities

1. Accuracy of Information:

   • Ensure that all payment details entered are accurate to avoid delays or errors.

2. Securing Personal Devices:

   • Users are responsible for securing their devices and network connections while making online payments to prevent unauthorized access.

6. Liability Limitations

1. Third-Party Gateways:

   • While we use trusted third-party payment gateways, TBTLC is not liable for issues caused by the gateway providers, such as downtime or technical errors.

2. Unauthorized Use:

   • TBTLC is not responsible for unauthorized transactions due to compromised user accounts or devices.

7. Fraud Prevention Measures

1. Verification:

   • Large or unusual payments may require additional verification to ensure the security of transactions.

2. Contact Points:

   • Users may be contacted by our administration to confirm transactions flagged by our security systems.

8. Changes to Payment Policies

This Payment and Security Policy may be updated periodically to reflect changes in payment methods, legal requirements, or security technologies. Updates will be communicated to users via email or our official website.

9. Contact for Payment Queries

For any payment-related issues, please contact:

The Banyan Tree Learning Center
Email: admin@thebanyantree.online
Phone: +91 99209 17127

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