Effective Date: 1st December 2024.

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At The Banyan Tree Learning Center (TBTLC), we strive to provide the highest quality educational services. This Refund/Return Policy outlines the terms regarding the eligibility and process for refunds or cancellations. By enrolling, you agree to the following terms:

 

 

1. Refund Eligibility

1. Non-Refundable Items:

   • All tuition fees, registration charges, and admission-related fees are non-refundable.

   • Study materials, printed resources, and digital content provided to students are also non-refundable.

2. Exceptional Cases:

   • Refunds may be considered only in exceptional circumstances, such as:

     • Administrative errors during fee collection (e.g., duplicate payments).

     • Cancellations initiated by TBTLC due to unforeseen circumstances (e.g., program discontinuation).

 

 

2. Cancellation Policy

1. Withdrawal by Students:

   • If a student wishes to discontinue the program, no refund of fees paid will be entertained under any circumstances.

   • Students must notify TBTLC in writing about withdrawal decisions.

2. Program Cancellations by TBTLC:

   • In the rare event that TBTLC cancels a program, students will be offered:

     • A full refund of the remaining portion of fees already paid.

     • The option to transfer to a similar program or batch (if available).

 

 

3. Refund Process

1. How to Request a Refund:

   • Submit a written request with supporting documentation (e.g., proof of duplicate payment) to admin@thebanyantree.online or contact the administrative office.

2. Refund Timeline:

   • Approved refunds will be processed within 15-20 business days of receiving the request.

   • Refunds will be credited to the original mode of payment unless otherwise agreed.

3. Deductions:

   • Administrative charges, bank fees, or other applicable costs may be deducted from the refund amount.

 

 

4. Non-Transferable Payments

• Payments made to TBTLC are non-transferable and cannot be shifted to other students, siblings, or programs.

 

 

5. Refund Denial

TBTLC reserves the right to deny refund requests in cases of:

1. Policy Violations:

   • If the student or parent has breached TBTLC’s Terms and Conditions.

2. Non-Attendance:

   • Refunds will not be provided for missed classes, sessions, or tests due to personal reasons.

 

6. Dispute Resolution

1. Communication:

   • In case of disputes regarding refunds, parents or guardians should contact the administration at info@thebanyantree.online for resolution.

2. Final Decision:

   • TBTLC’s management retains the final authority in all refund-related matters.

 

7. Governing Law

This Refund/Return Policy is governed by the laws of India. Any disputes shall be resolved under the jurisdiction of courts in Mumbai.